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FREE SHIPPING AUSTRALIA WIDE WHEN YOU SPEND $150 OR MORE!! ENTER FREESHIP AT CHECKOUT* NEW PIECES ONLINE EVERY FRIDAY 7PM AEST. EXPRESS POST AVAILABLE TO USA, UK, CANADA & NZ.

Refund policy

// AFTERCARE//


Please keep your PDF Piece out of constant direct sunlight, high humidity areas & high wind areas. Dried & preserved flowers are fragile and it is normal for them to shed over the years and also during transit. We recommend using a light makeup brush to remove any dust off the piece.

 

// ORDERS & REMAKES //

All images shown in the FAVOURITES/PRE -ORDER pages are for reference only. When you purchase an item it will be re-made, therefore allow for variations from the images. Due to the current world wide situation & dried flowers being seasonal, there will be the rare occasion an item will be out of stock, therefore an arrangement may differ slightly. We will replace that item with a similar colour/style or alternate vase to and ensure your piece is still as Pretty and as Dead as Ever. Please keep this in mind when asking us to replicate a piece, that it may not look exactly the same. Whilst we do not edit our images at all, we do take our photos on a professional camera in outdoor natural lighting, please keep this in mind that your product may look different in different lighting.

We do not offer refunds or exchanges for change of mind.

// POSTAGE //

In stock  pieces will be ready for pick up, postage or delivery in 1-3 business days.

Restock, Favourites, Custom Orders & Installs will be ready for pick up, postage or delivery in up to 14 business days.

Custom Mirrors take up to 4 weeks before posting.
 
You will receive a tracking number to the mobile or email you signed up with, once your item has been posted. Please do not contact us before these time frames asking for updates on your order. Please do not contact us about tracking/delivery time frames or late deliveries, once your parcel has left our Studio, this is out of our hands you will need to monitor the tracking number and lodge a missing parcel/late parcel request with the Courier if you do not receive on time. 
 
Whilst the utmost care has been used to pack your items and the parcels marked fragile appropriately, delicate flowers may naturally shed during transit. Please be aware that we use a third party courier service, which means once the parcel has left our premises we have no control on how it is handled, and in what timeframe it is to be delivered. We do not have a direct contact for the Courier companies and cannot follow up your order once it has left our premises. If your parcel has not arrived within the suggested time frame of the tracking, you can lodge a "missing parcel enquiry" with the delivery company and they will follow up for you and contact you directly.

We are not responsible and will not pay for, or refund for any loss, damages, parcels delivered outside of suggested timeframes by the Courier or expenses incurred during transit with the courier service. However, if your parcel does arrive damaged please contact us via email immediately (we will not accept claims later than 3 days from delivery date) with an image of the damaged box with the address label visible & the damaged item ( in the 1 photo) and we will put forward an insurance claim on your behalf to the Courier Company.

This does not guarantee their outcome will be to refund. We will not refund if they reject your damage claim however we will offer alternative solutions.

We do not offer refunds or exchanges for change of mind. 

// WORKSHOPS //

Workshop Tickets are non-refundable or exchangeable as a result of a change of your personal circumstances.  Pretty Dead Flowers will only offer a credit to the value of a ticket if an event is cancelled, rescheduled or significantly relocated by Pretty Dead Flowers or COVID affects your ability to travel/attend the event. Tickets can be transferred to another persons name, although the ticket must be used for the same date the event ticket was purchased.

 

// REFUNDS/CHANGE OF MIND //

We do not offer refunds or exchanges for change of mind. Please ensure you read the sizing & listings correctly before purchasing. By placing your order you have acknowledged and accepted these terms.
 
Thank you from the team @ Pretty Dead Flowers.