FAQS
// HOW LONG DO THEY LAST? //
With the correct care they will last years. Please keep your PDF Piece out of constant direct sunlight, high humidity areas & high wind areas. Dried & preserved flowers are fragile and it is normal for them to shed over the years. We recommend using a light makeup brush to remove off any dust off the piece 😊 🍂
// CAN I ORDER A CUSTOM PIECE? //
Yes you can, head to the CUSTOM tab and select flowers, mirror or wall install. Choose your colour option or add in your own at the notes box. 😊🍂 info@prettydeadflowers.co
// WHERE ARE YOU LOCATED? //
Our Studio is at 19/3-15 Jackman Street Southport, Gold Coast, QLD for pick ups & deliveries. We are open 8am-3pm weekdays only
// DO YOU POST? //
Yes, postage to Australia, USA, UK, Canada & NZ is calculated at checkout 🌸
// DO YOU DO WEDDINGS //
Yes, we have Wedding packages available and will also travel for weddings & events. Please contact us info@prettydeadflowers.co for more information.
// WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED? //
We are not responsible and will not pay for, or refund for any loss, damages, parcels delivered outside of suggested timeframes by the Courier or expenses incurred during transit with the courier service. However, if your parcel does arrive damaged please contact us via email immediately (we will not accept claims later than 3 days from delivery date) with an image of the damaged box with the address label visible & the damaged item ( in the 1 photo) and we will put forward a claim on your behalf to the Courier Company. This does not guarantee their outcome will be to refund. We will not refund if they reject your damage claim however we will offer alternative solutions.
// DO YOU OFFER REFUNDS //
We do not offer refunds or exchanges for change of mind.